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Regional Operations Manager - APAC - IT Services


You have the opportunity to join this leading, global IT services & solutions business, a Fortune Top 200 employer who are looking for a Regional Operations Manager to cover a major FSI customer across the APAC region.

You will be based out of Hong Kong and be responsible for the operational/service management for all IT services provided in to this Financial client across APAC.

Responsibilities will include but not be limited to:

- Ensuring routine operations for the IT services provided to the client within APAC region are maintained and exceed performance objectives

- Building, maintaining and managing client relationship

- Acting as a primary operations management point of contact for the client

- Providing adequate management support to service restoration teams in order to help provide a faster resolution to major incidents

- Mitigating and solving client escalations in operations management arena with urgency and determination

- Performing operations management (change/problem/incident/capacity/availability) for IT services provided within APAC regions with adequate support from service management organization

- Measuring service delivered against agreed upon SLAs with the assistance of service management

- Managing the transition phase of transferring the functional, technical and procedural knowledge to maintenance and support organization

Ideally you will have a proven track record in the Service and Operations Management space from within the Technology or a related industry. Experience of working with Financial/Banking clients would also be a positive.

In return you will receive a salary around HKD$750-900,000 Bonus Benefits/Allowances.

McGregor Boyall Associates PTE Limited - EA Licence No - 11S4330

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

EA Licence No: 11S4330


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